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Shipping policy

All Pampered by Amy products are shown in Australian dollars. All orders are sent from Hervey Bay, Queensland.  We ship by Australia Post or suitable courier. You will receive an email confirmation once your order has been shipped.  If you’d like your order left in a secure location at home, please leave a note on your order and let us know, with any instructions. Please note – if you do request your order to be left, we are not liable for any losses which may occur.

What should I do if my order has not arrived?

Orders are usually processed within 48 hours and should be received within 7 days of dispatch.  If your order has not arrived within 7 business days since placing your order, please email bookings@pamperedbyamy.com with your order number so we can look into this for you.

Returns Policy

Unfortunately because most of our products are skincare products, they cant be refunded. We are always happy to receive feedback and we encourage you to email us about our products- bookings@pamperedbyamy.com

What if I receive the wrong items or they arrive damaged?

In this case, we’re happy to provide a replacement (if damaged) or an exchange (if incorrect), including all postage costs. Please make sure you email us within 7 days of receiving your order, so that we can make the necessary arrangements.

Please note that your return must be sent back within 30 days of the order date, we will then send your replacement.

Privacy Policy

At Pampered by Amy, we respect the privacy of our clients and customers. We don't ask for your personal information unless we really need it. We don't share your personal information to anyone unless it is to comply with the law or to protect our rights. We use PayPal to take payments, find Paypal's privacy policy here.

 

Contact Information-

Pampered by Amy

13 Durham Court, Kawungan 4655 QLD

0447 354 097         bookings@pamperedbyamy.com

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